In accordance with the Guidelines for Federal Government World Wide Websites issued by the Australian Privacy Commissioner, Stand By Rates provides the following privacy statement.

Stand By Rates, and its advertisers and affiliates are deeply committed to protecting the privacy of Internet users. Below is information outlining our continued support for the responsible management of consumer information.

Statistical information
When you visit this site the following information will be recorded by Stand By Rates or it’s service providers for statistical purposes:

a record of your server address;
the top level domain name (for example, .com, .gov, .au);
the date and time of your visit to the site;
the pages accessed and documents downloaded;
the previous site visited; and
the type of browser that you use.

Stand By Rates, as well as most sites on the Internet, uses "cookies" to enhance your experience on the web. We cannot use these cookies to personally identify you in any way.

No attempt will be made to identify users of their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise its authority to inspect the Internet Service Providers log files.

Contacting Stand By Rates by email
We will only record your email address if you send us a message. It will only be used for the purpose for which you have provided it and will not be added to a mailing list. We will not use your email address for any other purpose, and will not disclose it, without your consent.

Press release and publications subscribe and unsubscribe email service
We offer a subscribe and unsubscribe email service for clients who wish to receive notification of the latest copies of press releases and other major publications released by Stand By Rates. When you subscribe to this service your email address is added to a database. Your email address will not be used for any other purpose, and it will not be disclosed, without your consent.

Online Forms
Stand By Rates provides clients with the option of completing some forms online. We record the information requested on the online forms and store them offline, unavailable to the Internet. The information will only be used for the purpose for which it was requested and will not be distributed further, or disclosed, without your consent.

Credit Card Security
standbyrates.com.au uses sophisticated encryption technologies to provide a very high level of transaction security. We have not had customers report fraudulent use of a credit card as a result of purchases made with us. We use 128-bit encryption through the use of a security certificate. This is the industry standard for Internet encryption.

During all orders, our secure server software encrypts all of your information including your credit card number, name and address and is it then securely transmitted.

In the unlikely event of unauthorised use of your credit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit card, or may limit your liability to just $50.00.

User Feedback
We seek feedback from our users in order to improve the service offered by the site. Please visit our Contact Page.